Frequently Asked Questions
Q: Are Tuff Mate ladders and material handling products suitable for both home and professional use?
A: Yes! All Tuff Mate products are designed and tested for both DIY and professional environments. Our ladders, trucks, and tools meet rigorous safety and durability standards, making them ideal for warehouses, businesses, and home projects alike.
Q: What is your delivery policy?
A: We offer fast, UK-wide delivery on all orders. Delivery is free for orders over £150, and most items are dispatched the same day if ordered before 1pm. You’ll receive tracking information as soon as your order ships.
Q: Do your products come with a warranty?
A: Absolutely. Every Tuff Mate product comes with a full manufacturer’s warranty, so you can shop with confidence. If you experience any issues, our support team is here to help.
Q: How can I get help choosing the right product?
A: Our team is happy to assist you! Contact us by phone at 0161 439 1400 or email info@moderngroupuk.com. Let us know your needs, and we’ll recommend the best solution for your workspace or project.
Q: What if I need to return or exchange an item?
A: We offer a straightforward returns process. If your item is unused and in its original packaging, contact us within 30 days of delivery for a return or exchange. Full details can be found in our Returns Policy.
Q: Are your products certified for safety?
A: Yes, all Tuff Mate ladders and material handling equipment meet or exceed current UK and EU safety standards. We take safety seriously and ensure every product is rigorously tested.
Q: Can I get bulk pricing for large orders?
A: We’re happy to provide custom quotes for bulk or trade orders. Please contact our sales team with your requirements for special pricing and delivery options.
Q: Do you offer support after purchase?
A: Yes! Our customer support team is available to answer questions, provide product advice, and assist with any after-sales needs. We’re here to help you get the most from your Tuff Mate products.
Absolutely! Here are several more FAQ entries tailored for Tuff Mate’s audience:
Q: What materials are your ladders and trucks made from?
A: Tuff Mate products are made from high-quality materials such as reinforced fibreglass, industrial-grade aluminium, and heavy-duty steel. Each product is selected for maximum strength, durability, and long-term performance.
Q: How do I maintain my Tuff Mate equipment?
A: Regularly inspect your ladders and trucks for signs of wear, clean them with mild soap and water, and store them in a dry place when not in use. For detailed care instructions, see the product manual or contact our support team.
Q: Can I track my order?
A: Yes! Once your order has shipped, you will receive an email with tracking information so you can monitor your delivery every step of the way.
Q: Do you offer installation or assembly services?
A: Most Tuff Mate products are designed for easy self-assembly with clear instructions provided. If you need extra help, our support team can guide you or recommend local professionals for larger installations.
Q: Are your products suitable for outdoor use?
A: Many Tuff Mate products, such as our fibreglass ladders and heavy-duty trucks, are suitable for both indoor and outdoor environments. Please check individual product descriptions or contact us for specific recommendations.
Q: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, Klarna, and ClearPay. All payments are processed securely.
Q: How do I contact customer service?
A: You can reach us by email at info@moderngroupuk.com or call our team on 0161 439 1400, Monday to Friday, 8:30am to 5pm. We’re here to help!
Q: Can I collect my order in person?
A: Yes we can offer in-person collection, please call our team on 0161 439 1400 to arrange this. Collection is by prior arrangement only. Monday to Friday 9.30am to 4.30pm